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How do I Troubleshoot Enter an RMA without an RMA Number, blank records are created in the SVC05200 table Error

Summary:

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Manual Solutions

Issue Summary:

Enter an RMA without an RMA Number, blank records are created in the SVC05200 table

Issue Detail:

Quality Report Description: Enter an RMA without an RMA Number, blank records are created in the SVC05200 table. Recreated in Version/Build: 7.50g01a Steps to Recreate: 1. In the Service Setup - Returns window, Setup|Project|Service Setup|Return, remove the Default RMA Type. 2. In the RMA Entry/Update window do not choose new but go directly to customer ID and select the customer. 3. Choose Sales Invoice as the Origin and then choose the Sales Invoice you want to return. Mark the Item you want to return and choose Post. Expected Results: Should receive an error that there is not RMA Number. Actual Results: Receive the following error: [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot insert the value NULL into the column'RESTAT', table 'TWO.dbo.SVC05000',column does not allow nulls. INSERT fails. At this point if you run a select against the SVC05200 table you will notice there is a blank row in the table.

Status of Resolution:

This Quality Report is resolved with the latest Field Service Hot Fix. The latest Field Service Hot Fix can be downloaded in the Downloads & Updates area under Hot Fixes.

This article was TechKnowledge Document ID:
224

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